The Artona Group Inc. ("Artona", "we" or "us") is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy statement (the "Privacy Statement") is to inform you about our privacy practices, including how we collect, use and disclose your personal information.
This Privacy Statement relates to all of our activities, products and services, including the services made available on or through our website at www.artona.com (the "Website"), unless we have provided you with a separate privacy statement for a particular product, service, or activity.
Please review this privacy statement carefully. By submitting personal information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing personal information as set out in this privacy statement, as revised from time to time.
- Meaning of Personal Information
- Your Consent to Collection, Use and Disclosure
- Personal Information We Collect
- How We Use Your Personal Information
- How We Share Your Personal Information
- Opting Out of Communications
- Retention of Personal Information
- Information Security
- Accessing and Updating Your Personal Information
- Third Party Websites and Service
- Children’s Information
- Privacy Statement Updates
- Contact Us
Meaning of Personal Information
"Personal information" means information about an identifiable individual. This information may include, but is not limited to, an individual’s name, mailing address, e-mail address, telephone number, photographs and images. Personal information does not include any business contact information that is solely used to communicate with an individual in relation to their employment, business or profession, such as name, position name or title, work address, work telephone number, work fax number or work electronic address.
Consent to Collection, Use and Disclosure
We collect, use and disclose personal information with consent or as permitted or required by law. How we obtain consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Statement.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the "Contact Us" section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
Because of the nature of our business, we expect that you may provide us with personal information about other individuals. This information may include photographs, digital images, first and last names, student numbers, school grades, and birth dates. If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Privacy Statement. To the extent that you have provided us with personal information about other individuals, we will only collect, use and disclose that personal information pursuant to the terms of this Privacy Statement.
Personal Information We Collect
The personal information we collect is generally in one or more of the following categories:
Products and Services. We may collect the following information from you through your use of our products or services:
Information you submit to us: we collect information that you submit through your use of our products or services, such as;
a. first and list name;
b. e-mail address and phone number;
c. mailing address;
d. date of birth and height;
e. school grade or post-secondary school program and degree; and
f. student identification number.
Information associated with the creation and management of your online account, such as usernames and passwords.
Information we automatically collect, such as log data and usage information relating to your use of our products or services.
Website. We may collect information from you when you visit our Website and from your activities on the Website.
Like most websites and other Internet services, we may collect certain technical and device information about the use of our Website. Such information may include Internet Protocol (IP) address, information about your device, browser and operating system, and the date and time of your visit.
Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information provided to us during these interactions. This information may include your name, e-mail address and other contact information.
We do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to our online payment processing service provider and your payment card information is collected and processed by that service provider.
How We Use Personal Information
We may use your personal information and other information for purposes such as:
- to provide our products and services and to support the use of our products and services;
- to contact you relating to our products and services;
- to monitor and improve our products and services;
- to analyze the needs and activities of our customers to help us better serve them;
- to conduct research and analysis related to our business, products and services;
- to respond to inquiries and other requests;
- to collect opinions and comments in regard to our products and services;
- to provide information that we think may be of interest, including in regards to our products and services; and
- to investigate legal claims.
We may use personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
We do not use the information we collect to provide advertising of third party products and services or targeted advertising of Company products and services across third party websites or service offerings.
How We Share Personal Information
We rely on third party services providers to perform a variety of services on our behalf, such as e-commerce providers, payment card processors, telephone and data hosting and storage. If we provide personal information to service providers, then we require that the service providers maintain the confidentiality of personal information and keep personal information secure. We also require that they only use personal information for the limited purposes for which it is provided. When our service providers no longer need personal information for those limited purposes, we require that they dispose of the personal information or anonymize or aggregate it in such a way that there is no serious possibility it can be used to identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the "Contact Us" section below.
Opting Out of Communications
You may opt-out of receiving marketing-related emails by clicking the "unsubscribe" link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log-in to your account and make changes to your communication preferences. You may also opt-out by contacting us directly using the contact information in the "Contact Us" section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose or retain personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. We store your personal information for five school seasons and then it is archived securely off-site to long term storage facilities on tape drives.
We have implemented other physical, organizational, contractual and technological security measures with a view to protecting personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the "Contact Us" section below.
Accessing and Updating Your Personal Information
We will take steps to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you to supply us with updates to your personal information, when required.
You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may do so through your online account on our Website or by writing to us at the contact information set out in the "Contact Us" section below. We may require that you provide sufficient identification to fulfill your request to access, update or correct your personal information. Any such identifying information will be used only for this purpose.
Third Party Websites and Services
This Privacy Statement applies only to our products and services. This Privacy Statement does not extend to any websites or products or services provided by third parties. Artona does not assume responsibility for the privacy practices or content of external websites. We encourage you to review all third party privacy policies prior to using third party websites or products or services.
Artona does not seek nor will Artona knowingly collect or use personal information from anyone under the age of 16 without the consent of their parent or guardian, including where such consent is collected by participating schools and school districts.
In preparation for school day photos, Artona collects certain personal information of children under the age of 16 from participating schools or school districts. This information may include a student’s first and last name, student number, school grade, and birth date. We rely on the participating school or school district to have obtained the appropriate consent to collect this information and disclose it to us. We limit our collection and use of this information to only that which is necessary for the purpose authorized by the participating school or school district. Participating schools and school districts ultimately decide what personal information is shared with us. Their approach to sharing this information is set out in their respective privacy policies.
Privacy Statement Updates
This Privacy Statement is current as of the "updated" date which appears at the top of this page. We may modify this Privacy Statement from time to time. When changes are made to this Privacy Statement they will become immediately effective when published in a revised Privacy Statement posted on our Website unless otherwise noted. Please check back periodically to review any changes.
All comments, questions, concerns or complaints regarding your personal information or this Privacy Statement may be sent to our Privacy Officer Representative:
The Artona Group Inc.
Attention: Privacy Officer Representative
353 West 7th Ave
Vancouver, British Columbia
Telephone: 604 872 7272