Booking for grad 2019
A $60 deposit is required for all individual graduation portrait sessions. This can be applied toward an order later on, like a credit. If you decide not to place an order, the deposit is fully refundable within 30 days.
If you are graduating from university, an additional $15 sitting fee will be collected at your session as well. This is collected on behalf of your school or faculty and is non-refundable.
Your school's Graduation Portrait Session dates can be found by clicking on "My School Info" at the top of this page. Appointments become available approximately two months prior to these dates. Please note that reservations are on a first come first serve basis.
Don't see a date or time that works for you? Get in touch with us and our customer service team will be happy to help you find an appointment that fits your schedule.
If you would like to view or modify your appointment, please click here.
Be sure to have your booking confirmation number ready. You can find this in the original confirmation email with the subject Artona Grad Photo Appointment Confirmation. Please note that appointments can only be changed up to 24 hours beforehand.
A Group Portrait Session is a separate photo appointment that you can book for you and up to 14 friends. The cost is $20 per person and includes 4 high-resolution digital images for the group. Please note that group sessions are non-refundable and non-transferrable.
To book a group appointment, click on the "Book Now" button at the top of the screen and follow the steps. You can also read more about how to book appointments here.
Yes. If you are not happy with your original photographs, we can definitely book you in for a retakes. Please note that retake fees do apply.
After your retake session, the new images will be uploaded to your online gallery within 5-7 business days. You will be able to view both your original and retake images. You can read more about how retake appointments work here.
To book your retake appointment, please get in touch and our customer service team will be happy to help.
Preparing for your grad session
Your graduation is a formal achievement! Although we recommend formal wear, whatever you are comfortable in is best.
Please keep in mind that the photo session consists of various styles, from head shots to full length, so please dress accordingly. You are welcome to bring a change of clothes if you would like more than one look.
Artona does not provide hair or makeup services at this time. You are more than welcome to bring your own makeup and apply touch-ups at our vanity station.
Unfortunately, we do not have reserved parking. Click here for our parking tips.
Feel free to bring personal items as props. As long as it can fit in our studio (and it’s not offensive or inappropriate!) you are more than welcome to bring it in.
Check out this blog post for prop ideas.
Please remember to bring your deposit, plus any photo props or additional changes of clothing. Your $60 deposit can be paid by Cash, Debit, Credit or Cheque.
We will provide the graduation cap and gown, so don't worry about that.
For more ideas on how to prepare, check out this blog post.
Yes! You are welcome to bring a friend to share the experience with you.
You can even take a photo together. All individual portrait sessions include one Friendship Photo or one Family Photo.
Friendship Photo - 3 people total, including the graduate
Family Photo - 3 people total, including the graduate
Please arrive 15 minutes before your scheduled appointment to sign in and prepare for your photo session.
Clients who arrive late for their appointments may need to be rescheduled.
You can find directions to our Vancouver studio by clicking here.
Individual Graduation Portrait Sessions take approximately 45 minutes to 1 hour.
Group Portrait Sessions generally take 10-15 minutes. Times may vary depending on the size of the group.
Our Vancouver studio is located close to West Broadway and Cambie.
If you are taking the Canada Line, you can get off at either Broadway City Hall or Olympic Village. We are less than a 10 minute walk from both stations.
You can also take the Expo Line to the Broadway and Commercial station, then take the 99-B Line and get off at Cambie.
For further directions, please use www.google.ca/transit.
Ordering grad photos
If you paid the deposit by credit, the refund will be processed back on your card. If you paid the deposit by cash or debit, it will be refunded by cheque and mailed to your home address. It usually takes our accounting team about 2 weeks to process refunds.
*30 days from the date it is received in the mail
Once you go to checkout from your order, the $60 deposit will automatically be deducted from the total. If you do not see this, try entering the deposit coupon code found on page 1 of your proof booklet, or from the confirmation email we sent out from your session.
If it's still not working, it might be expired. The deposit is valid for 90 days after being photographed.
If it still not working and should not be expired, please get in touch with our customer service team.
Please get in touch with our customer service team to issue a refund request.
Your photos will be uploaded to your online account within 5-7 business days of your session. Once they are ready to view, you will receive a notification email.
You will also receive a complimentary preview booklet in the mail within 2 weeks of your appointment.
Graduation portrait session prints start at $39.99. Once you are photographed, you will receive a fully customized preview booklet and access to an online gallery to view the products and services we have available for purchase. Your $60 deposit can be applied toward your order, like a credit.
There is no obligation to place an order — the $60 deposit is fully refundable within 30 days. Your photo will automatically be included in your school's composite and yearbook, as long as you are photographed by your deadline.
Social media downloads are perfect for sharing online — Facebook, Instagram, Twitter, email etc. However, these images are not suitable for printing, with a resolution of 250 x 350 px at 300 DPI.
High-resolution digital downloads are perfect for printing (and sharing online too, of course!). Their resolution is 2400x3000 px at 300 DPI and can be printed up to 16"x20". By purchasing high-resolution digital images, you receive a full copyright release. That means you get get them printed anywhere you like.
Digital Images can be purchased, with or without retouching, on the Packages page and the Specialty Products page. We sell them in groups of 5, 10 and 16.
Please log in to your online gallery to view the different packages and prices.
Since all of our orders go through several custom processing stages, all changes or cancellations are subject to a $50 fee.
To cancel or make changes to an order, get in touch with our customer service team as soon as possible.
We offer a 30-60-90 Day Interest-Free Layaway Plan. Simply provide up to three equal payments by Cheque, Visa, Mastercard or American Express payable to The Artona Group Inc.
Orders will be released 10 days after your last payment has been successfully processed.
Please note, there will be a $45 administration fee for any returned cheque or declined credit card.
Yes. For graduation photos, the $60 deposit can be used toward an order up to 90 days after you are photographed. We keep graduation photos on file for 4 years.
School day and convocation photos are kept on file for 1 year.
Each group appointment includes 4 high-resolution digital images. The group leader will receive a link to download the images, then share them with the rest of the group. Each group member will receive the same 4 images. Please note that group images are non-refundable and non-transferrable.
If you would like to purchase additional images from the session, you can do this on our website. Please log in using the group Customer ID and password to view the full gallery and place an order.
You can crop, add borders or change the colour of your graduation photos. Once an image has been dragged into a placeholder, click on the image to 'enhance' it.
We also offer retouching services. To purchase this, please select 'Enhanced Retouching' for each image.
Swapping sheets is a way to customize your package by swapping one sheet size for another.
To swap sheets, first select a photo package you would like to order. Once a package is selected, click on "Swap Sheets.” Delete the sheet(s) you are not interested in and ‘add’ your desired sheets from the bottom of the page. Once finished, you must click on "Done Swapping" before you can select which image is to correspond with each sheet.
We keep school day images on file for one year. Graduation portraits are kept for up to four years.
Trying to log in to an old account? Contact us to get your account reactivated.
Images take up to 5 business days to be uploaded. If you still do not see them after this time frame, please get in touch with our customer service team.
You might need to zoom out on your screen. Press Control then the minus sign (-) at the top right corner of your keyboard. If this does not work, try the two steps below:
1. Try to locate the scroll bars on the page. There are horizontal scroll bars at the bottom of the screen, and a second set located just above the black bar containing your photo previews. There is also a vertical scroll bar located on the right of the screen.
2. If this does not work, the next step is to increase the current screen resolution in your display settings. Right-click on the computer Desktop and select “Properties” on the menu that pops up. Once the Properties window opens up, proceed to “Settings” by clicking on the corresponding tab at the top right of the window. Finally, from this tab you may use the line bar located under “Screen Resolution” to increase the current resolution. Try to use a setting of at least 1024x768 pixels.
This can be found in your proof booklet and in the confirmation email we sent out after your appointment. Try searching "Customer ID" in your email to find it.
Please get in touch if you have any trouble logging in, or if you still can not find it.
If you are within this time frame and it is still not working, be sure you are entering the coupon code exactly as it appears in the proof booklet and/or email — it is case sensitive.
Your Customer ID and password are case sensitive. Please ensure you are entering the login information exactly as it appears in the proof booklet and/or email.
If you are still having trouble, you can try resetting your password by clicking on the “Can’t find your password?” link below the log in boxes and provide the email you used when registering on the day of your portrait session.
If this still does not work, please get in touch with our customer service team.
Artona will be on-location photographing during the ceremony at the following universities:
Simon Fraser University (SFU)
University of Calgary
University of the Fraser Valley (UFV)
University of Manitoba
University of Victoria (UVic)
Vancouver Community College
Individual sessions are available on a walk-in basis (before/after the ceremony) at the following universities:
Kwantlen Polytechnic University (KPU)
Simon Fraser University (SFU)
Trinity Western University (TWU)
University of Calgary
University of Manitoba
University of Victoria (UVic)
Vancouver Community College
University students pay a $15 sitting fee and a $60 deposit. The $15 sitting fee is collected on behalf of your school or faculty and is non-refundable. As long as you order within 90 days, your $60 deposit will automatically be applied to your order online.
For these sessions, a $60 deposit is required. This can be applied toward an order later on. If you choose not to place an order, the deposit is refundable within 30 days. A $15 non-refundable sitting fee will also be collected to support student services.
Here is a sample of our mini sessions on location:
The first time you log in to your online gallery and have viewed and chosen your favourite poses, click on the blue link on the bottom right to proceed. The first step that pops up will be choosing your Composite and Yearbook Pose.
Contact us to confirm or to change your yearbook pose. If it has passed your deadline date, we cannot guarantee your change of image.
If no image is selected online, the image selected at the time of the portrait session will be used.
If the information on your Student ID Card/GoCard is incorrect, please speak to the administration staff at your school to have a new ID Card/GoCard produced.
If you have misplaced your Student ID/GoCard, there are two ways to obtaining a new one.
1 - Go to your school office to request a new Student ID/GoCard. Artona delivers GoCards to schools bi-weekly.
2 - If you need a new Student ID/GoCard immediately, you can get one from Artona directly. You will need to obtain an original Translink form (not a photocopy)from your school office, come down to Artona, and pay the $25 fee (Tax Included). The student requesting the Student ID/GoCard must be present and show a valid piece of Government identification with the students date of birth, as the GoCard is processed and printed on location.
School day photos
If your order should have been sent to the school, please check with the teacher and/or office. If it is still not there, please get in touch with our customer service team.
Graduation print orders take approximately 4-6 weeks.
High-resolution digital images take approximately 3-4 weeks.
Unfortunately, no. All of our graduation photo orders are shipped directly to home.
We respect our customers' privacy and have a strict policy that prevents Purolator (the shipping service provider) from leaving customer orders unattended in an unsafe area and in which the package may be subject to damage from the weather.
If you are not at home during the time of delivery and there is no safe area to place your package, a note from Purolator will be attached to your door or mailbox with specific instructions on how to pick up your order from the nearest dispatch centre.
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